Billing and account basics

The journal belongs to the email account used to create it. Keep that mailbox secure and use the sign-in flow to return to the dashboard. If the password is forgotten, request a reset from the sign-in area and follow the time-sensitive link sent to the account email.

Email verification and password reset messages are security boundaries. Do not forward them, and make sure a reset request came from you before choosing a new password.

Settings → Usage & support shows the current plan, storage and monthly upload progress, the per-moment allowance, and the account's total photographs and moments. It is also where an eligible owner can start the Supporter plan or open the billing portal for an active recurring subscription.

Trial, active, past-due, and cancelled are distinct billing states. A trial screen names its end date and continuing price. A cancellation stops future renewal according to the billing terms; it does not require deleting the journal. Legacy founder subscriptions and lifetime access are labelled separately so their promises are not mistaken for the current recurring plan.

Paying plans can show a quiet supporter or founder mark on the journal. It is a thank-you, not an advertisement, and can be turned off from Usage & support without changing the plan or its features.

Account deletion permanently removes the user account and entire journal: every moment, photograph, page, and collection. It releases the subdomain and cannot be undone. The confirmation requires the current password and a journal-specific phrase so an accidental click cannot erase the archive.

Cancelling the Supporter plan and deleting the account are not the same action. Cancel the subscription if the goal is only to stop paid renewal. Delete the account only when the journal and its data should cease to exist.